Gluten free options are labeled, but assembly poses severe risks of cross contamination. Employees often touching bread and then assembling bowls.
— Not at all
— Gluten-free items are marked on the main menu
— Some
— Average
Unlike other restaurants, Sweetgreen marks items that have gluten, versus those that are gluten free. A bit different, so I asked if what I ordered was gluten free. The server confirmed.
This is one of those "go down the counter" types of restaurants where they make it in front of you. The server asked me at end if I wanted bread, so they may have some additional education to do.
Food was very good and no reaction!
— Somewhat
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
Easy-to-use online ordering in which customers can identify several food concerns including gluten and meat. Meals are customizable to avoid gluten (and other ingredients).
Yes
— Somewhat
— Most/All
— Excellent
Terrible experience.. ordered through Uber eats and customized a bowl with no crispy onions. They put crispy onions in the bowl and I only noticed half way through eating it. Became very sick after and they offered a $15 credit; what a joke..
— Not at all
— Some
— Average
**disclaimer: my rating is specifically from a celiacs/lupus persoective**
They advertise about being aware of celiacs and allergens, but not all staff trained fully. Yesterday my service person tried, he really did. As soon as I stated I have celiacs he washed his hands changed his gloves, let the other person on the line know he was dealing with an allergy…I felt good at first. However, ended up just purchasing my 20$ salad and giving it to my friends, watched them eat because I did not feel safe.
Upon order, my server washed his hands, as stated above; I then stated I needed soy, gluten, egg, dairy free (lupus and celiacs here) and asked his recommendation. He said the mushroom bowl: which if you read contains tofu (soy), mushrooms (not sure what sautéed in) and specifically miso dressing. I stopped him and said miso has soy, he did his due diligence and got out the allergen book which I can appreciate but he clearly didn’t understand what soy or gluten is in. I asked what was in the spicy cashew topping and he said it was safe but I was not feeling at ease about it. I thought ok educate a little but by this time, a line formed. He was going to grab my bowl items from the line, which I asked if he could get me stuff from the back, he got my kale only and grabbed the mushrooms, chicken(added price because I couldn’t have tofu), and all other toppings from the line, so I knew immediately I would not be eating this bowl. Paid my 20$ for the bowl and like stated above watched my friends eat because I couldn’t risk the CROSS CONTAMINATION.
I’m not at all mad at the young man helping me, he really tried. I just was so disappointed that with the allergy safety they advertise that the staff is not more educated in cross contamination, that celiacs need gluten free not just for a diet; we will literally be sick, for days if exposed.
I can only hope in the future the company takes more time to educate their staff fully
— Not at all
— Most/All
Opted not to eat here. This was my first time tying sweetgreen. The menu lists the “G” symbol signifying an item “contains gluten”. I asked if they could change my gloves before making an item that did not have the “G” (contains gluten) symbol. She said that item does have gluten and then proceeded to list all the items with the “G” and I said oh, but the menu says right there that symbol means it “contains gluten” and then the man next to her said “no it means gluten free”. When I explained again that it says on the menu this symbol is “contains gluten”, they both looked at the menu and were confused by it and I just said no worries and left. All of the it items with the “G” symbol also listed breadcrumbs as an ingredient 🤦🏻♀ so basically they were trying to say the “G” symbol is gluten free when it is actually items that have gluten! Just be aware they don’t understand the labeling of the menu at this location, so I wouldn’t trust them to make the food safely.
— Not at all
Good salads, everything is gf except bread and toasted onions. Tell them you are celiac and they will be careful!
— Very
— No gluten-free information on the menu
— Most/All
— Good