I came here last week because they have an extensive app with allergens. I have Celiac disease and need to eat gluten free. I told the waitress I have Celiac and asked for them to change gloves and inquired about if they have a separate fryer for gluten free fries. She said that they did.
I ordered a lettuce wrapped "burning love" burger, subbing out the fried jalapeño coins for regular pickled jalapeños and sweet potato fries.
Service was sloooow. Water refills were non existent until our food arrived.
My burger came with a purple allergy pick in it. As I was eating, I noticed something scratchy. Deep fried jalapeño coins. Gluten is anything with wheat, barley, rye or cooked in a shared fryer with those things. I even went back and looked at a video clip I filmed of my burger and noticed in one part I could see a fried jalapeño coin with the allergy pick. I'll include the screenshot. I wish I had noticed that before I ate it!
Staff remade my burger and took it off my bill, but I still had to go to the restroom to throw up and I was sick for the next 4 days while on my trip to LA.
Celiac is an autoimmune disease, not an allergy. I'm not going to have an allergic reaction that requires an EpiPen. No, instead my body will start to destroy my own intestines and cause intestinal bleeding and other gastro-related issues. 1 glutening with just a crumb of gluten will elevate my antibodies in my blood work for up to 3 months after the event.
My burger came with refillable fries. Once I got the remade burger the waitress asked my husband if he'd like a refill of my sweet potato fries (???) and forgot to make them in the dedicated fryer as they didn't have the allergy marker. Ridiculous.
Red Robin markets itself as a place that can handle allergens and dietary restrictions. It seems that's all a marketing ploy. Their entire staff needs to be retrained on food safety. They could kill someone being this flippant.
Visited: September 2023
— Not at all
— Gluten-free items are marked on the main menu
— Some
— Average
Just overall a poor experience. They do have a really good online menu to help you find gluten free things, but plan ahead and know what you’re getting because the servers are not knowledgeable about what has gluten etc.
If you have a serious allergy I wouldn’t recommend eating here because considering how poorly the rest of the place is kept, I don’t think they are as cautious about cross contamination. Note that their fries do contain gluten, I believe it’s in the seasoning and according to the website that cannot be omitted.
— Not very
— Gluten-free items are marked on the main menu
— Not Much
— Average
Never have a problem here. Staff is well trained and understand to treat as an allergy.
Yes
Red Robin has gluten-free buns for their burgers. Many locations also have dedicated fryers for gluten free-fries. Please verify with your server.
Consistently eat here with no issues, which includes my gluten free family members as well. Red Robin takes the gluten free customer very seriously, nationwide, and this location is no exception. Love my g-free Red Robin burger and no season fries!
Yes
Enjoy burgers here about every other month. They offer Udi's gluten free buns, however I order my burger without to lower my carbs intake.
Really good lunch ! I got the cheeseburger with a gluten free bun and allergy fries, with are fried in a separate fryer. Definitely recommend and the food was delicious, my waitress was very nice and knowledgeable of celiac’s disease.
— Somewhat
— No gluten-free information on the menu
— Most/All
— Excellent
when i mentioned i had celiac disease our waitress mentioned that she did too!! i was nervous coming here but that eased my anxiety. she helped me figure out the online interactive allergy menu, and made sure my fries all came from the gf fryer. they offer gluten free buns but i just got a lettuce wrap. fry sauce is not gluten free which was sad but she brought me mayo and ketchup. food came out marked with a purple pin- waitress mentioned they have purple pins, purple gloves, and purple knives and equipment to remind them while prepping food! burgers are made on the same grill but she stated they clean the grill well when things are ordered gf. i had no issues afterwords!!
— Somewhat
— Separate gluten-free menu
— Not Much
— Excellent
I’ve been here multiple times and their burgers are always amazing. I haven’t had a better burger, and I have been trying to make a burger like Red Robin for years, and have never made it so good. Would highly recommend the reds double, they have separate fryers and gluten free buns.
— Very
— Some
— Excellent
Good food. I didn't get sick.
— Very
— Most/All
— Excellent
Staff very knowledgeable. Dedicated GF fryer, so was able to order fries! GF items come out marked. Super fast service. Everything was delicious.
— Very
— Separate gluten-free menu
— Most/All
— Excellent