Went in today after an endoscopy/colonoscopy and smiled at the employee. I said I am gluten free so I'm going to get a salad. She clearly had the wrong reaction. At the register I politely said something like 'if someone tells you they're gluten free the best thing to do is to acknowledge that'. She snapped back as if prepared, in a rude, angry tone, "I didn't do anything wrong!" She sure heard me but never reacted with anything but a bad attitude.
I'm sharing this with you so you know there is not proper training at this store...I am still recovering from anesthesia so this was extra bad for me today. I did call corporate. Realize Chipotle is all about exclaiming "gluten free menu items, safety blah blah" as a chain but each store is magically different from the next.
— Not at all
— No gluten-free information on the menu
— Not Much/None
— Average
One of the better Chipotle restaurants for taking Celiac seriously. If you mention celiac, they change gloves and utensils automatically.
Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions.
From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."
The burrito bowls are always a safe bet.I have celiac and have not had any issues eating there.
— Very
— Most/All
— Excellent
😭🥰 I just had the best experience here! I felt a little anxious as it was the peak of lunch time, but the line was incredible! They took out the utensils, cleaned the bar, and were gracious. The food it delicious! I made sure to tell the manager how great her staff was. I’ll be back.
— Very
— Most/All
— Excellent
Stopped here for lunch while traveling through the area. I asked the first person to change their gloves. They didn’t understand, but another employee helped explain. I had to ask the next employee down the line let the first person continue to add the toppings. There was much confusion about this. I guess it was ok in the end because I didn’t get sick. But I wouldn’t recommend this location. The rice tasted different and they were completely out of ice. Warm soda topped off a pretty frustrating experience.
— Not at all
— Not Much
— Below Average
Of the local locations it’s the best. But still not great. They’ll take the precautions as needed. But, and fully understanding why, at lunch rush you’ll have to wait and they’ll be obviously upset. And the drive thru/ online order is always cross contaminated.
— Somewhat
— Some
— Good
Ordered online which might have been a mistake. They have the option to select and allergy and I was careful with my ordering and making notes, but still got sick.
— Not at all
— Some
— Poor