Yard House

This was my worst restaurant experience so far. I pulled up the gluten-sensitive menu on my phone and was happy to see that Yard House offers a good range of options. I chose the bbq chicken salad, pointed it out to the server on the gluten-friendly menu, and emphasized that I needed it wheat- and gluten-free. She asked if I wanted the chicken or the vegan Gardein chicken substitute. (I didn’t bother to inform her Gardein is made from wheat gluten because I wanted the regular chicken anyway, and I try to keep things simple when ordering as I usually find that works better.) She said she would make sure the kitchen knew it needed to be gluten-free.

When my salad arrived, it was covered in crispy fried onions. I asked if they were made with wheat flour and she looked horrified and took it away. She came back, apologized, and said she would put in the order again and remind the kitchen to make it gluten-free.

Then the server came back with the chef, who said he wanted to confirm if I wanted chicken or the Gardein chicken substitute. Remember, Gardein is made of wheat gluten! I just wanted exactly what I originally ordered! At this point I was worried that the restaurant wasn’t able to serve me safely and asked them to cancel my meal. I didn’t make a fuss, but my family was almost done eating by that point and I had lost my appetite.

The manager came over to ask what had happened, apologized, and said he would make sure the staff understands the issues. Everyone was very nice about it, but I still didn’t have an appetite and didn’t want to eat anything there.

I doubt I will try Yard House again.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

Not a great selection, just a few of the regular items with the best bits taken out. Wait staff very friendly, hence the two stars. Had a reaction to something though...

Celiac friendly?

No

amazing staff, delicious food, lots of options, fun atmosphere. great for lunch!

Delicious menu! this place makes me feel like a nearly normal human being.

This was my first time eating at Yard House since my Celiac diagnosis. There are several gf options available (I looked them up on the screen that comes on each table). I ordered the chicken avocado sandwich, and it was very tasty! Unfortunately, the gf bun fell apart, but I am used to that. The waitress let me know the sandwich comes with fries in a shared fryer, so after I declined she suggested a side salad (without croutons) and with the lemon vinaigrette. I had a good experience here.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Happy they have a GF menu with a good amount of options.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Love this place. Food was good and experienced no problem with cross contamination. Great location.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

I’ve been here a hand full of times and they aren’t consistent with their answers. Avoid the chips they are fried in a shared frier. If you get the tacos and you get the Spanish rice, send it back because it isn’t gluten free. Ask the right questions and talk with the manager to ensure your meal is safe.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Delicious steak and gluten free cheesecake dessert. Server was well trained in gluten free protocols. The manager even came over to make sure my meal didn’t have any cross contamination issues. Will definitely go back again.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent