sweetgreen

I asked the women working to change gloves as I have celiac and she happily did so and even washed her hands. All was well until she mixed my salad with the tongs that I believe are used for all the bowls and then asked if I wanted bread

How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Bowls are tasty and healthy. They're mostly on a base of fresh greens. I like the ones with rice and chicken. It's easy to find gluten free items in the app. They warn about cross contact, but I haven't had issues.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings

• Staff will clean kitchen space or change gloves if asked

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dairy-free
• Good for dinner
• Good for lunch
• Good for takeout
• Offers online ordering

I had a great experience! Staff are knowledgeable about what ingredients are GF (most are!). Awesome bowls/salads!

One of the staff members put bread on my salad after I asked her not to. Then she explained to me how GF bread doesn't exist and is a myth (fun fact: Sweetgreen in Palo Alto does have GF bread), and offered to have her manager explain to me why gluten free bread isn't real. Ridiculous. Even the manager didn't know what gluten was. And then finally she said they would not remake the salad after the bread touched it (again, after I requested no bread). I will of course not be returning. Please be careful here.

Celiac friendly?

No

Great salad combos and met my gf , dairy free, egg free requirements ! ;)

Celiac friendly?

Yes

Unbelievable attention to detail!! I informed my server of celiac and she washed her hands and put in new gloves then conveyed that it was an allergy order so she walked the salad until the register. She then went over the menu in detail and asked if other ingredients were ok. Salad was amazing!!!

Sweetgreen's allergy protocol is great. I informed the first person in the assembly line that I had Celiac Disease. She called over one employee (go, Kevin!), who washed his hands, put on a new pair of gloves, and handled my order from start-to-finish without being asked. Another employee began to approach my food and he was very assertive in saying "Hold up, that's an allergy order". As my order was moving down the counter, he told each employee he came close to that it was an allergy order and they backed away to keep it as clear of cross-contamination as possible, which I really appreciated. I did not ask them to open new boxes of ingredients for me, but I am confident that they would have if I had asked.Kevin was very friendly and had no problem handling an allergy order even during the lunch rush. He was also very patient when I couldn't hear him over the counter because of the crowd.The vast majority of menu items are GF, but those that are not are clearly marked. I was so glad to have such delicious options and such accommodating servers, especially on my first visit. I'll definitely be back because I felt great after a healthy and delicious GF lunch.

Celiac friendly?

Yes

Terrible experience.. ordered through Uber eats and customized a bowl with no crispy onions. They put crispy onions in the bowl and I only noticed half way through eating it. Became very sick after and they offered a $15 credit; what a joke..

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average

**disclaimer: my rating is specifically from a celiacs/lupus persoective**

They advertise about being aware of celiacs and allergens, but not all staff trained fully. Yesterday my service person tried, he really did. As soon as I stated I have celiacs he washed his hands changed his gloves, let the other person on the line know he was dealing with an allergy…I felt good at first. However, ended up just purchasing my 20$ salad and giving it to my friends, watched them eat because I did not feel safe.

Upon order, my server washed his hands, as stated above; I then stated I needed soy, gluten, egg, dairy free (lupus and celiacs here) and asked his recommendation. He said the mushroom bowl: which if you read contains tofu (soy), mushrooms (not sure what sautéed in) and specifically miso dressing. I stopped him and said miso has soy, he did his due diligence and got out the allergen book which I can appreciate but he clearly didn’t understand what soy or gluten is in. I asked what was in the spicy cashew topping and he said it was safe but I was not feeling at ease about it. I thought ok educate a little but by this time, a line formed. He was going to grab my bowl items from the line, which I asked if he could get me stuff from the back, he got my kale only and grabbed the mushrooms, chicken(added price because I couldn’t have tofu), and all other toppings from the line, so I knew immediately I would not be eating this bowl. Paid my 20$ for the bowl and like stated above watched my friends eat because I couldn’t risk the CROSS CONTAMINATION.

I’m not at all mad at the young man helping me, he really tried. I just was so disappointed that with the allergy safety they advertise that the staff is not more educated in cross contamination, that celiacs need gluten free not just for a diet; we will literally be sick, for days if exposed.

I can only hope in the future the company takes more time to educate their staff fully

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

How much of the menu is available gluten-free?

— Most/All

Other Characteristics

• Dog friendly
• Good for brunch
• Good for dinner
• Good for lunch
• Good selection of healthy options
• Offers online ordering
• Offers outdoor seating

Opted not to eat here. This was my first time tying sweetgreen. The menu lists the “G” symbol signifying an item “contains gluten”. I asked if they could change my gloves before making an item that did not have the “G” (contains gluten) symbol. She said that item does have gluten and then proceeded to list all the items with the “G” and I said oh, but the menu says right there that symbol means it “contains gluten” and then the man next to her said “no it means gluten free”. When I explained again that it says on the menu this symbol is “contains gluten”, they both looked at the menu and were confused by it and I just said no worries and left. All of the it items with the “G” symbol also listed breadcrumbs as an ingredient 🤦🏻‍♀ so basically they were trying to say the “G” symbol is gluten free when it is actually items that have gluten! Just be aware they don’t understand the labeling of the menu at this location, so I wouldn’t trust them to make the food safely.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Good salads, everything is gf except bread and toasted onions. Tell them you are celiac and they will be careful!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other Characteristics

• Good vegetarian options

I’ve come here pretty often recently and haven’t been glutened! Most of their menu is gluten free and items that do have gluten are clearly marked with a “G” and can be modified to be gluten free. The only items that contain gluten currently is the side of bread, bread crumb topping, and possibly the fried onions depending on the brand they are currently using. All the glutinous items are at the end of the assembly line so there is a low risk of cross contamination (at least for the things at the beginning of the assembly line). They are very good about glove changes and washing hands. I get the crispy rice bowl mostly but their salmon bowl is also super tasty.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other Characteristics

• Good for dairy-free