Very sad. Everyone was so happy with their experience here, but the person who helped me seemed uninterested in answering questions about fryers or grills. They had no clue on menu items or safety. The problem wasn’t they were new or confused, they just didn’t care. I also was the only person in the restaurant at 2:30 so it wasn’t rush time. I try to always sweet and polite because I know gluten precautions can be a pain, but smash burger really let me down.
— Not at all
— Some
— Good
Great experience. Noted my gluten intolerance on my order. Udi’s bun.
— Somewhat
— Separate gluten-free menu
— Some
— Excellent
Make sure you tell them you have an allergy so they don't toast your bun. Burgers and fries are great!
I have been to Smashburger before and they always do a great job, they always ask when I Order GF if it is a allergy or preference, I've never been sick, and the burgers are great! But my last visit was awful! They did not mark my burger, so when I got home I could not tell which burger was mine or my gluten eater husband.... So no burger for me! At least I had my smash fries! But when I was almost to the bottom I took a bite of (a very tasty) onion ring! I dumped them out and there was a good 5 to 6...... I knew it was going to be a rough week, So I called the manager to let him know.... All he said was, that he was sorry and that there was a new guy in the kitchen, And we can't guarantee... They do have a dedicated fryer, I ask every time! He could have cared less! So Sad!
No
Noted my allergy, Udi's buns, gluten free fryer! Friendly staff!
Yes
Staff very knowledgeable front staff went to back to help make order to make sure it was done right. Dedicated gf fryer. And a spot on the grill to toast gf buns where no regular buns go.
— Somewhat
— Some
— Excellent
Some of the staff members didn’t seem very knowledgeable about the menu, I was able to get a gf bun and the fries had a dedicated fryer. All in all it’s ok in a pinch but there is better in the area
— Somewhat
Very tasty burgers with gluten free buns - as noted, it is a $2 up charge which I don’t love, but grateful to have a gf option. The fries and smash tots with rosemary and garlic are also gf and delish! They were very helpful with our order.
— Very
— Some
— Excellent
Took allergy seriously, had a good bun and reassured on safety of preparation process.
— Somewhat
— Some
— Good
Good burger and safe fries. I think a $2 upcharge for the gf bun is absurd but what can you do? They also have dairy-free shakes that are very good although a little unusual.
— Somewhat
— Separate gluten-free menu
— Most/All
— Good