Shake Shack

No no! They are very misinformed - told me everything is GF except the buns and the fried chicken pieces. Ordered the veggie burger and turns out it has farro. I asked the manager about it and she printed the allergy label and says look- only “soy”. However online it looks like soy and gluten. So there’s 100% a labeling problem at this location. I found the ordering process confusing for allergies.

Is there a gluten-free menu?

— No gluten-free information on the menu

While they are super busy and seemingly rushed, they do ask if the gluten bun is for an allergy or for preference and will mark it as allergy on your ticket. I’d like to think that does something — their gf buns are actually pretty good! I didn’t order fries in case of cross contamination but the burger was safe.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings

• Staff is knowledgeable and can answer questions
• Food comes out flagged or marked gluten-free

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dinner
• Good for kids
• Good for lunch
• Good for takeout
• Offers delivery
• Offers outdoor seating

Be careful here! The employees are super rushed and busy, and I definitely feel for them, but it makes it difficult to ask about allergens. I asked if they have an allergen menu, and it took 2 employees about 5 minutes to find one. They looked at it and told me the only things that contain gluten are the buns and some of the shakes. I asked if the fries were gluten free, they said yes, I asked if they had a dedicated fryer, and they said yes. I was surprised, but they seemed confident, so I ordered fries. Right before my order came out, a manager called me over to say that he saw a gluten allergy label, and that the fries were not gluten free because they don’t have a dedicated fryer. I was happy he caught their mistake, but I’m definitely wary for the future! My order now is a shack burger with no shack sauce on a gf bun - a little dry and disappointing, but it’s a cheap gf meal, which can be hard to come by.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Average

So good!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Gluten allergy stickers were used but didn’t amount to much, girlfriend got glutened and became very unwell on a cross-Atlantic flight. We were told there was a separate fryer for fries but suspect there was not…

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

I ordered at the kiosk. It wouldn’t read the chips on any of my credit or debit cards. I tried the card that pays by tapping. Still didn’t work. I tried to flag down one of the multiple workers standing around in the back to no avail. I walked out hungry.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

How much of the menu is available gluten-free?

— Not Much/None

No gluten free buns but they do a lettuce wrap.

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Very sensitive to cross contamination and have never had issues here! Wish I could eat the fries (no dedicated fryer) but the burgers are solid.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent