My order was not put in with my family. They were rushed my food. I was having a reaction before I finished eating. Would not recommend this location .
— Not at all
— Not Much
— Below Average
I was encouraged by several positive ratings so we ate there while in Florence. Our server was very reassuring about their dedicated “allergy-free” fryer and GF bun (very soft and good!) plus she said my meal would come out with a purple stick to indicate it was GF. It did plus my burger was wrapped in paper. Everything was delicious but I must have fallen to cross contamination because I had a reaction that night. SO disappointed!
— Not at all
— Gluten-free items are marked on the main menu
— Some
— Excellent
Their gluten free bun was awesome! They are great at being careful!
— Very
— Separate gluten-free menu
— Some
— Excellent
Red Robin has gluten-free buns for their burgers. Many locations also have dedicated fryers for gluten free-fries. Please verify with your server.
I have not had any issues here.
— Somewhat
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
Very celiac friendly! All fries made in dedicated fryers. Asked it gluten free was an allergy or preference and took special care to make sure my meal wasn't cross contaminated!
Yes
Yes
The gluten free bun on the burger was amazing. They have an interactive menu for gluten free.
great gluten free bun and loved being able to eat fries at a restaurant again
In the past year I've been to this Red Robin 4 times. The first two visits I would have easily rated this location with five stars. Unfortunately, the two most recent visits have proved the staff either doesn't understand cross contamination or doesn't take it seriously. My visits last month, I got glutened and shook it off as cross contamination as I ordered a burger that I hadn't had previously. Today, I ordered the California chicken wrap that I had eaten safety the first two times I visited. I asked the waitress twice if the fry vat was dedicated and both times she verified that nothing breaded goes into the dedicated fryer. I was told my food would be prepared in a dedicated food allergy area in their kitchen. My food was brought out on a platter on its dedicated plate along with three other meals sandwiched around it. I ate half of my fries in excitement that I was eating gluten free fries! Then what should I behold in the bottom of the container, a breaded jalapeño. The waitress and manager again stated my food was prepared in their allergy safe area. They have no idea how that jalapeño got in my fries, because they were prepared in a dedicated fryer. The manager offered to have a new meal prepared for me. Pointless, as I have to deal with the consequence for the next week. They did give me my meal for free.
No
Many Gluten free options and a dedicated fryer! Yea! I always am very clear with the waitress that I have an allergy to gluten, and that I'm not on some fad diet... And that I will get sick with a tiny crumb. So I was happy to eat safe here.
Yes
I have had a consistent good experience at Red Robin. Knowledgeable staff and LOVE that I can have a burger ON A BUN...and fries! I do have Celiac and am extremely sensitive and have never had a reaction. They do have a dedicated fryer for their fries.
Wonderful service and wide selection. However, cross contamination occurred and I got very ill. I specified gluten free, ordered from the GF menu, and still got sick.
No
Called ahead of time to make sure they have dedicated fryer for their fries. Manager was very informative about their food prep. Was told the manager takes care of the order from start to finish. Ordered off the gluten free app which we downloaded in the restaurant. Grilled chicken was good and our daughter chose fruit instead of fries. The server was knowledgable about gluten and manager did bring the food out. Overall very impressed with how well they handled everything. We did choose to go in at 5:00 before they got busy. Highly recommend.
Very friendly and accommodating staff. When I asked the hostess about gluten free buns and a dedicated fryer for the fries, she told me she was Celiac and recommended her favoeite meal. Upon ordering, my server asked if it was a preference or for health reasons. When I told her it was for health reasons, she said my meal would be prepared separately and brought out separately so there wouldn't be any cross contamination. The manager brought my food out and reassured me that it was prepared separately. I will definitely be back on my next trip to Northern KY.
Yes
Excellent service and they knew their gf options! Comprehensive allergy menu.
Second trip and now they even have gluten free buns and fries. Awesome!
Really good lunch ! I got the cheeseburger with a gluten free bun and allergy fries, with are fried in a separate fryer. Definitely recommend and the food was delicious, my waitress was very nice and knowledgeable of celiac’s disease.
— Somewhat
— No gluten-free information on the menu
— Most/All
— Excellent
when i mentioned i had celiac disease our waitress mentioned that she did too!! i was nervous coming here but that eased my anxiety. she helped me figure out the online interactive allergy menu, and made sure my fries all came from the gf fryer. they offer gluten free buns but i just got a lettuce wrap. fry sauce is not gluten free which was sad but she brought me mayo and ketchup. food came out marked with a purple pin- waitress mentioned they have purple pins, purple gloves, and purple knives and equipment to remind them while prepping food! burgers are made on the same grill but she stated they clean the grill well when things are ordered gf. i had no issues afterwords!!
— Somewhat
— Separate gluten-free menu
— Not Much
— Excellent
I’ve been here multiple times and their burgers are always amazing. I haven’t had a better burger, and I have been trying to make a burger like Red Robin for years, and have never made it so good. Would highly recommend the reds double, they have separate fryers and gluten free buns.
— Very
— Some
— Excellent
Good food. I didn't get sick.
— Very
— Most/All
— Excellent
Staff very knowledgeable. Dedicated GF fryer, so was able to order fries! GF items come out marked. Super fast service. Everything was delicious.
— Very
— Separate gluten-free menu
— Most/All
— Excellent